Support
Need help with learning progress, sound, a purchase, or anything else? Email support.coolmio@gmail.com. Please do not include a child's full name or other sensitive information.
Restore purchases
Open the protected parent area, choose Settings & Support, then tap Restore Purchases. Use the same Apple Account that made the original purchase.
Manage a subscription
Open iOS Settings → Apple Account → Subscriptions → Pip's Word Pairs. Cancellation stops the next renewal while access continues through the current paid period.
Request a refund
Apple manages all App Store payments and refunds. Visit reportaproblem.apple.com.
Learning progress
Progress is stored only on the current device. Deleting the app or reinstalling it removes progress. Restoring a purchase restores paid access, not local learning history.
Sound problems
Check the pronunciation volume and sound setting in the protected parent settings area, then confirm the device volume is audible.
Privacy and terms
Read the Privacy Policy and Terms of Service. Questions are welcome by email.